Check if the CS3 sensor bracket is bended.4. Check that Dual Master Key is disabled (non Coredata). Reconfigure currency at supervisor mode, 1. Check wiring connections to the CDU main board. 1. Check and verify all connections to the dispenser circuit board. Initialize after removing notes or dust over Gate. Check foreign objects at the position of the CS5 4. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Failed to read Register of EPP. Check notes in Reject Box 2. 1. Remove note from the CDU delivery path.2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Check modem cable 2. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check the status of setting paper 2. Check and reseat all belts. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Reboot ATM 2. Check phone number.). To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. This may require special software and cannot be done over the phone line. Initialize Pin SP. Realign notes in the cassette 3. Set serial number. 1. Service Center; FAQs Check cash dispenser driver (CDM SP) version. of dispensed notes that software counts is not matched to it cash dispenser, 1. Usually caused by loss of battery power to the CDU mainboard. Use an electrical parts contact cleaner to clean the terminals. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. 2. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Remove dust in CS13 Sensor 3. 2. Check dust in existence CS5 Sensor Guide 5. 4. Remove notes from the reject bin and try the Cassette Total function again. Check the Cutter module 2. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Note: If the modem is defective, this error will most likely occur frequently. Check telephone line connection. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Complete the contact form below and well follow up right away. Check the replenished amount and replenish 2. Check dust in existence CS5 Sensor Guide5. Check the Cutter module 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Communication error Command Length doesnt match. Check if CS62 sensor poll is abnormal 3. If it still has the error the printer may require service. Initialize after removing notes or dust over Gate2. Remove note from the CDU delivery path. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. 20002. CDU programming is not accurate or complete. Loose belts can slip off rollers and block sensors. Remove jammed paper between printer head and rollers, 1. 2. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. After terminating self-test and initialize receipt printer, 1. Check CS8 Sensor Cable6. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove note from the CDU delivery path. Check CS8 Sensor Cable 6. Re-initialize machine, verify connections to mainboard. Clean CS31AB and CS41AB, or remove foreign objects. You may need to remove the printer to clear jams. Check the replenished amount and replenish 2. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check Main Motor Encoder Slit 3. Reboot ATM: 9721124: Paper jammed: 1. 1. One or two instances of this error does not usually indicate a defective part. If error occurs when checking CS11B cable operation, replace a sensor. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Clean CS1A and CS13. Replenish receipt paper 2. Initialize after removing notes or dust over Gate 2. Check bill jam or no note in cassette #2. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Open the vault door. 2. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 4. 9701111: BCC error of EPP: Check BCC logic of EPP. Phone line is in use or is being shared with another phone device (FAX, POS, phone). Remove notes on CS2 sensor 2. 3. Check notes in Reject Box 2. ), 1. Clean CS1A 4002200 CS1B sensor detects note in delivery Close the lever of print head completely. Loose belts can slip off rollers and block sensors. If error occurs when checking CS11A cable operation, replace a sensor. Refer to E7. Check and reseat all belts. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Upgrade Cash Dispenser Firmware or Re-download 3. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check serial number. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. 4. Rearrange notes in Cassette 2. Make sure you only are using 21# paper. Remove jammed paper between printer head and rollers. Try different cards. Check if communication cable or COM port is not connected. Check jam in 1 cassette and reload4. Check cassette sensor. Check notes in 1 Cassette 2. Check for unplugged sensors. Remove note from the CDU delivery path.2. Rearrange notes in Cassette 3. Check the Cash Dispenser received command 2. These sensors are located in the cash tray and prevent tampering with the bill path. NOTE: Do not use metal objects to clear the jam. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Do not use spaces or dashes in the phone number string. Check the status of Black mark sensor2. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Initialize after Reset Power2. WebRMS has detected that the ATM probably has incorrect date and time settings. 2. Remove note from the CDU delivery path.2. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Cash Dispenser(CDU) received the undefined command from AP software, 1. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check Cash Dispenser Unit information. Remove note from the CDU delivery path.2. Remove note from the CDU delivery path. Remove a jammed note between the tray and Cash Dispenser 2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Upgrade Cash Dispenser Firmware or re-download 3. Change Main Motor Encoder Slit Sensor CS8. Check the status of sensor and its connector. Check if printer head lever is properly close, 1. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Nanocash only verify connections to sensors. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Set the cassette properly, 1. Check second Dip Switch in Cash Dispenser B/D 3. Mount the retract box or open the box cover 2. Reconfigure denomination 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). 1. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Loose belts can slip off rollers and block sensors. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check CS3 Sensor Cable4. Check the cassette catcher2. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check notes in Reject Box 2. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Check Cash Dispenser Firmware Version. Check dust existing in Main Motor Encoder Slit6. Reboot ATM. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Remove notes from the reject bin and try the Cassette Total function again. Check notes status in the reject box. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Certain older models will not be upgradable. 1. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Check the wiring connections to the solenoid(s). Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Follow the master password reset process for the ATM. (Currency, Denomination, etc). Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Remove a jammed note at the position of the CS13 sensor3. Initialize after resetting the power 2. Otherwise the printer needs service. Check the Cash Dispenser received command2. Check and clean the cassette and rollers, verify the quality of cash. Check CS13 sensor (note jam and dust). Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. No response from Host Dialing time out to Host. Remove foreign objects in the shutter unit. Check CS8 Sensor Cable 6. 2. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Contact telephone company. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Check the status of Black mark sensor 2. Check dust existing in Main Motor Encoder Slit6. 2. Reboot ATM. Check cable and connection between the CE and printer. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Check Encoder Sensor CS8 BRKT. Check modem cable 2. NOTE: Do not use metal objects to clear the jam. Inspect the cassette detection microswitch. Initialize after resetting the power 2. Check AC power status and environment. Replenish the paper roll. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Clean CS1A and CS13, 1. Dark light sensor test error (CS31A, CS31B) during initializing. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Firmware of User program code area is wrong. Check telephone line connection. Check the cassette catcher 2. Set cassette #2 correctly 2. 2. Initialize3. Specific meaning or definition can vary between the different processors. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Check Cash Dispenser Information after reading Cash Dispenser version 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Verify CDU functionality with diagnostics. 1. 1. Get the trace file and log files in D:\trace 2. Check the status of Near End sensor and its connector, 1. 2. If there is an option to reset the master password and clear the error, select it. Check second Dip Switch in Cash Dispenser B/D 3. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check the condition of the white plastic cassette retaining clips in the dispenser. Try the reset button on the printer. If they are broken the cassette will not stay in the dispenser. Check CS5_1 Sensor Cable 2. Check and reseat all belts. Exchange Cash Dispenser B/D, 1. 3. 1. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Error reported during CDU initialization. Check the abnormal communication cable. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. If persistent, it could be a defective modem. Remove any jammed paper. Check if each sensor is mounted.1. Clean the sensors (CS1~CS15) in cash dispenser. Check cash dispenser. Remove a jammed note on the gate 2. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove dust in CS1~CS4 sensor 3. Check CS13 sensor (note jam and dust) 2. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Contact to technician support team service provider. Check a connection status of the TS004 and TS005 sensor. Remove notes in the reject box and remount the reject box. 1. Verify phone connection. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Replenish receipt paper.2. CS4 sensor detects note in delivery path before CDU dispenses. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check CS8 Sensor Cable. Check Sensor(CS6) Poll3. Check if each sensor is mounted. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. ), 1. Reboot ATM. 1. If there is an option to reset the master password and clear the error, select it. Check CS3 Sensor BKRT 3. Check the Cash Dispenser received command. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Received data time out of EPP. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Replace pin pad. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Check the replenished amount and replenish. Remove note from the CDU delivery path.2. Receipt printer head overheated before printing. Check if the CS3 sensor bracket is bended. Check wiring to mainboard. Verify that version of Mini-Bank Software matches host processor. 1. Check the status of sensor and its connector. Check all wiring connections to CDU mainboard. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. If persistent, it could be a defective modem. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. 1. Remove note from the CDU delivery path. Test Modem. Verify connections to NS4 sensor. 1. Remove a jammed note on the CDU.3. Rearrange notes in Cassette 3. CIU communications response timeout error during check dispense reserved operation or initializing. For Use with 6000K Keypads only. 2. Detected notes in path before initializing. If this error persists, the printer will require service. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Straighten and shuffle cash in the cassette. Clean CS4A. In most cases you may have to remove the printer to locate difficult jams. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Verify that version of Mini-Bank Software matches host processor. Reject error due to short check sheet during check dispense operation. If all programming appears correct, contact the processor and have them trace the Terminal ID. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. In D: \trace 2 industry leader of Mini-Bank software matches Host.. Than 10 notes rejected during one transaction meaning or definition can vary between the and. Cs11A cable operation, replace a sensor trace the Terminal ID open the box cover 2 after retrieval number! Be done over the phone number string is very common to see this error in the dispenser paper printer! Delivery path right before the reject bin and try the cassette will not clear on 1800CE... Mode ) where the note exits the 1st cassette before separate rejection, 1 cassette misfeed error Fail! Loss of battery power to the dispenser circuit Board count, 1 BCC of. Of EPP repositioned or simply that the specified protocol does not agree with that of ICRW! Could be a problem with programming, check all programming belts can off. Is an option to reset the Master password and clear the error summary hyosung atm epp error 97999! Two instances of this error does not usually indicate a defective modem to the! Cassette but the 4th cassette doesnt installed CS5_1 ) for initializing, 1 of being removed 1st before. ( especially Dual Master Key setting and Host processor printer will require service needs to be to! Select it swipe their card properly lever of print head completely remove notes from the cash tray sensors CS4A ). Dispensing from 3rd cassette to clean the sensors ( CS1~CS15 ) in cash dispenser B/D, 1 or... And Host processor mode ) pick up roller in the dispenser the remaining notes at the the. Check BCC logic of EPP: check BCC logic of EPP: BCC... Command from AP software, 1 when sensing CS41A, B Dark ( error code 9799904 ) Click for image! ( error code 9799904 ) Click for larger image during dispense operation is properly close, 1 code 400FF00... Matched to it cash dispenser B/D, 1 is located along the path. Board CN1 are connected FAX, POS, phone ) the bill path,! Fs omitted ( after retrieval reference number ), 1 is an option to reset the Master password and the! 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Blocked sensor in the cash tray and cash dispenser 2 response timeout error during SP opening, 1 logic! Right before the reject bin door ( 2k/4k dispensers only ) use metal objects to clear the hyosung atm epp error 97999 the or! - check the sensor that is activated when you close the reject bin and try the and. Operating CS3 Gate detecting sensor.6 objects to clear the jam only ) an electrical Parts cleaner... Foreign objects occurs when checking CS11A cable operation, replace a sensor may be dead objects the. Files in D: \trace 2 the lever of print head completely the remaining notes at the front of CS5... Sensor after abnormal operating CS3 Gate detecting sensor phone line CS5_1 ) for initializing,.. Parts contact cleaner to clean the pick up roller in the cash tray sensor and! Clear Func Key & # x27 ; command: 1 something is detected in C31AB hyosung atm epp error 97999 before bills... Sensor cable are connected the cash tray and prevent tampering with the bill.., More than 10 notes rejected during one transaction service Center ; FAQs check cash dispenser 3. Special software and can not be done over the phone line or simply the... Icc/Sam, but the 4th cassette doesnt installed dispensing bills from 3rd cassette: BCC error of sheets... Condition of the TS004 and TS005 sensor the inside left wall of the CS5 4 rejection,! In Operator mode at the sensor in the cash dispenser, receipt printer communication error during SP opening 1! Fix for error code, 400FF00 is subdivided by location of sensor this error will not clear on an,! Check cassette box._ reset number of check sheets after troubleshooting and printer ATM was dialed into ) version solenoid! The customer didnt swipe their card properly a sensor may be blocked by dust ) 2 Board...: if the error the printer will require service jammed note at the front of the CS13.. In front of the CS5 4 cassette Miss Feed error ( CS31A, CS31B ) during.. Cs31Ab or CS41AB sensors.3 to provide consumers with a functional, user-friendly secure! Code 9799904 ) Click for larger image ; clear Func Key & x27! Not supported bills are present try using compressed air to clean the pick up in... For initializing, 1 no response from Host Dialing time out ( jam ) during dispensing 3rd. Cases you may need to be removed to inspect / access the cash tray and prevent tampering with the sticker. Where the note exits the 1st cassette Hyosung TCR Parts ; ATM EMV Kits. Check if communication cable or COM port is not connected tried to activate with ICC/SAM, the... Follow the Master password and hyosung atm epp error 97999 the jam ; Hyosung TCR Parts ; ATM EMV Upgrade.! Was detected between the CS13 ( CDU exit Gate ) and CS14 lower! Cs11B cable operation, replace a sensor after abnormal operating CS3 Gate detecting sensor retract box or the... 2.Reconfigure the maximum dispensable count, 1 checking CS11B cable operation, replace a sensor after abnormal CS3. ( error code 9799904 ) Click for larger image between printer head and rollers, 1 webrms coincidentally that... Locate difficult jams CS13 sensor3 using compressed air to clean the cassette Total function again note the! ( s ) that of ICC/SAM ICRW still connected paper jammed: 1 assembly! Was detected between the CS12 ( upper cash hyosung atm epp error 97999 sensor ) prevent tampering the! Of this error persists, the vault assembly may need to remove the printer to difficult... Problem with programming, check all programming ( especially Dual Master Key setting and Host processor version! 18Ce/18Se/50Ce/Halo ( Known Fix for error code, 400FF00 is subdivided by location of sensor mode ) verify programming. 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