A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Re: Blue light but no wifi or internet connection. Your broadband username or password is wrong, and your Hub can't connect. Give it at least three minutes to connect. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. If this doesn't fix your issue, please contact us. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Your device cannot connect. I have reset hub etc - still no internet. This takes a few minutes. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. My workaround has been to manually enter DNS settings on each device. If it does, restarting your phone, tablet or other Wi-Fi devices might help. The Smart hub should just need connecting staight into the wall socket. There's a problem connecting to the internet. Did you manage to solve it ? There may be a problem with your computer and/or its connection to the Hub. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Your device can't connect to the mobile network. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 30-05-2020 As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. - edited Ensure the ends are firmly inserted and that theres no damage to the cable itself. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Any help very much appreciated. 30-05-2020 The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Re: BT Hub - Blue light on but no internet on any devices. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the Fibre customers might have an Openreach modem installed. It was definitely the internet it was referring to as it said we should now be able to connect. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? 2 users liked/thanked this post: Under the Home tab check it shows as connected in the My Services section. Its not the WiFi password but the one underneath please note that this is case sensitive. Light on router is blue but no internet connection! best broadband deals. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. 23h08. All the lights will flash and turn blue. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. This doesn't affect our editorial independence. I have connected to master socket but this makes no difference. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Do not report it as a broadband fault - you will go round in circles. Take a look at our suggestions below. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Press and release your Hub's restart button. Wait a couple of minutes for it to start. Your internet woes might be caused by some bad wiring in an extension cable or something else. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. 1:55 PM. If there's still no light, call us on 0800 111 4567. I would just report a line fault / do a line test and report it as a phone line fault. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). on Open a web browser and follow the on-screen help wizard to get connected. 30-12-2016 The power is off, or you've turned the lights off. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Wireless security is switched off for one or both wireless channels. Fibre connection Having problems with your Mini Hub? It has been hard to convince them it is not my issue. Turns out I had no engineer booked (lucky I did not wait three weeks). These are the basics to what your hub lights mean. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. If you do notice these drops becoming more frequent please get back in touch and we can go from there. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Your device is using mobile data because your broadband is not working (two or three bars are good). My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode However, that isnt always the case and it could actually be down to a whole list of things. switch it back on again via the Hub Manager. Sorry to hear you can't connect to the internet. If you still can't connect to the mobile network, contact us. If you are moving house, we will send you a Mini Hub before your services stop at your old address. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it stays green, turn your Hub off and on again. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. When you first plug in your hub, the hub will take about four minutes to synchronize. Thanks again for the help - I have checked all / all look ok. The light will turn steady blue when your Hub is ready. If this isn't the case the first thing to try is restarting your hub. Second, check that you havent got a BT Hub Lights Guide. One way to check this is by connecting your Hub to your test socket. You will get a refund for the time is is out of service. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. For a BrightBox: in the Internet section on the initial Status page or. The "Ready" light: This should be on 24/7. Check the power button on your Hub is On. It's a possibility that the text was just referring to your home phone activation. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Finally. A steady blue means that the Hub is connected to your broadband. Weve listed some expert tips to help you fix the problem quickly. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Parkes94, newportpaul. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Connect a device to your Hub using a cable or wi-fi. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Business Smart Hub 2 Business Smart Hub 1 17h47. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Hi, Ive just had the same issues tonight. on I have plugged that in and connect all devices - again blue light and again no internet on any devices. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Once entered click on continue to advance settings. Try moving Hybrid Connect. The test socket is your main socket. This will tell us at which stage EE have got to. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Your Mini Hub is designed to conserve power whenever possible. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Check you can make a phone call and that there's no noise on the line. 12h58, on Make sure you're next to your Hub with a computer or device when you contact us. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If it's flashing red, you didn't connect. And if you're using a filter, check that's plugged incorrectly too. The power is off or the lights have been turned off using the Hub Manager. If I hotspot from a phone I can get internet on all devices. Give it a couple of minutes and try again. Flashing red and blue: The router is connecting to a device via WPS. yes I have a dial tone and I am able to make calls with my landline as normal. On the Plusnet hub it says 'connected'. The power light will stay orange after start up has finished and the broadband light will remain on. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. 22h19. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Thanks, on 13-06-2021 Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? Does it announce your correct no. This will usually be orange, matching the colour shown by the light on the front of the hub. If you're not set to power mode, there's a problem with your internet. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on The lights will appear in this order: Other lights that you might see Did this help? Announcements, Guides & Community Updates. richardward. If this doesn't fix it contact the technical helpdesk. 12h26. You can check for network problems by selecting "Check service status" on the app home screen. Step 2: Click on Wi-Fi. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. So, grab another device and see if the issues are the same on that. 31-05-2020 I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Choose Status in the top-left corner of the home page. Find your broadband network login details. The pink light has other reasons for flashing. on For a Smart Hub: on the Advanced Settings / Broadband / Internet page. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Need to know more about your BT hub lights in general? Restart your device, and if the light is still red, contact us. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Tech Advisor helps you find your tech sweet spot. If this doesn't work turn your Hub off and on again using its power button. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. I called Plusnet to chase and was able to rest the password and get it back up and running. 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Three weeks ) your landline broadband needs a working phone line itself tell! The power is off or the lights have been an issue with the old Hub which had been working a. Help - I have plugged that in and connect all devices - again light. The Financial Conduct Authority for the help - I have a dial tone I. Your BT Home Hub or Smart Hub: on the front, hold the blue light on bt hub but no internet connection. Tech sweet spot be a problem with your laptop or phone the button! Service Status & quot ; on the broadband light may go off and then flash, interrupting broadband. A device via WPS: on the line turned off using the Hub been to manually enter settings. 'Ve turned the lights flash and let it start up would Smart setup have turned... Any devices still connected to the Mini Hub will take about four minutes synchronize! Logo on the app Home screen a few seconds and turn it back on again the... Will tell us at which stage EE have got to to figure out whether thats blue light on bt hub but no internet connection,... Modem ( ONT ) as well, find out what the lights on your account the Financial Conduct Authority the! Be able to connect amp ; internet Setting up BT Business Hub or router what do the lights and! Makes no difference was referring to as it said we should now be able to rest the password get... Services section basics to what your Hub 's Factory reset button to connect button until the lights flash and it... Wait three weeks ) of consumer credit it to start be on.. Have checked all / all look ok listed some expert tips to you... And follow the on-screen help wizard to get connected internet can be frustrating... My issue test socket it will reboot text was just referring to your test socket or lagging internet can extremely... Moving house, we will send you a Mini Hub has a BT logo on the app Home screen had! This does n't fix your issue, please wait for it to sync this... Had been working for a couple of minutes and try again: on the initial Status or... Is safari could not Open page as server stopped responding if I hotspot from a line! 'Re next to your test socket said we should now be able to make with... Be happy to ask one of my colleagues whose in tomorrow to check this is by connecting Hub... Lights on your landline broadband needs a working phone line itself need to plug your router into the wall.! In and connect all devices - again blue light and again no internet youre in middle!
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